1: My order hasn’t arrived or is damaged.

2: Which test-kit do I need?

3: How do I use my test-kit?

4: How long do the test-kits last?

5: Where do you ship?

6: What payment methods do you accept?

7: Are test-kits legal and are your packages discrete?

8: Contact us!

 

1: My order hasn’t arrived or is damaged.

Your satisfaction of our service and the quality of our products is our main priority! If there is any problem with your order, please follow the steps below to help us resolve the problem by reshipping your order or issuing a refund.

Problem #1: My order hasn’t arrived.

International orders can experience delays from time-to-time. If two weeks from the time of your order has passed, follow the Order Resolution step outlined below.

Order Resolution:

– Draft an email to: store@thehup.org

– Title it “MISSING “

– In the body of the email, include the name & address to where it was supposed to be shipped to AND the order number.

Problem #2: My order has been damaged.

If your order has been damaged during transit, take pictures of the package, inner packaging and any leakage/damage immediately upon opening the parcel.

Order Resolution:

– Draft an email to: store@thehup.org

– Title it “DAMAGED “

– In the body of the email, describe the damage to your order and attach pictures for verification.

Resolution: We will get back to you as soon as possible after reviewing your problem and provide information on when to expect your order and options to compensate each case appropriately.

 

2: Which test-kit do I need?

Don’t know exactly what you need? The 3-in-1 Multi Test Kit is a must-have and will help identify the most common compounds.

Looking for a more comprehensive test? Our 6-in-1 Multi Test Kit includes an selection of reagents with the most logged reactions, giving you the best chance at finding out what is in your sample and possible adulterations

If you want to test psychedelics such as LSD, DMT or mushrooms then the Ehrlich test kit is what you need, further testing with other reagents is necessary to be able to conclude which substance it is as Ehrlich only reveals that it is an substance within the indole drug class.

Unfortunately none of the test kits we sell are suited towards testing for benzodiazepines

For information more on reagents and more advanced techniques of testing see our substance testing page

3: How do I use my test-kit?

Before testing we recommend you look up what the reactions for the intended substance is, make sure you understand the process, how to dispose of it and make sure you have taken proper safety precautions, after you have done that follow these instructions

– Prepare an small speck of the powder/corner of an blotter on a ceramic plate or mug, approximately the size of a matchstick head

– Remove the cap from the bottle and tilt it slowly until one drop falls onto the powder, do not let the bottle tip touch the powder as this would contaminate and ruin the reagent

– Observe the color reaction for circa 30-60 seconds and use our Reagents Tool that was created from the charts done at r/Reagenttesting, do also film it for later reference if you may be unsure of the results and need to ask us or the r/Reagenttesting community

– Disposal of the liquid/test-kits should be done by neutralizing the acid with baking soda & then diluting it with water into the sink

If you are testing powder/pills then we recommend running the test multiple times to see if there is any difference in reaction, as an small speck of some powder does not represent the sample as a whole.

These are corrosive and toxic chemicals, please treat them as such and use the accompanying nitrile gloves & eye protection

Perform the testing in a well lit area

Don’t mix the reagent caps to avoid cross contamination

Store reagents in a dark & cold area like a fridge. (Let reagents warm up to room-temp before opening)

Always store the bottle standing up

If you have any further questions please contact us

 

4: How long do the test-kits last?

Half a year to one year (Usually closer to one year with most) is to be expected in optimal storage conditions but shelf life varies with each reagent aswell as to what conditions you have stored them.

Keep the test kits out of light, in cold storage and do not leave the bottles un-capped any longer than necessary.

To see if your test-kit is still valid after long term storage test common substances like Vitamin C, Aspirin, Ibuprofen, Paracetamol or any known substances (i.e an sample you know for sure is a certain substance) and see if the reaction is correct in reference to our reagent tool

 

5: Where do you ship?

We ship Internationally! Orders are dispatched daily (Mon-Fri), in a 1st class priority letter from Scandinavia

As a general rule, orders around the world should arrive within a week, postage time to common countries are:

USA & Canada: 5-7 Days

United Kingdom: 3 Days

Europe: 2-6 Days

Scandinavia: 1-4 Days

6: What payment methods do you accept?

We accept widely recognized payments including Visa, Mastercard, Master Express, Discover (& more) aswell as virtually any Crypto-Currency

 

7: Are test-kits legal and are your packages discrete?

While we are not aware of any countries where test kits are illegal, there are some countries like Russia whom may possibly withhold the test-kits at the customs. Contact us if you are unsure.

To avoid our products being easily recognized as drug paraphernalia we do not ship the test kits with anything that hints towards substance use, such as reaction cards, receipt with a link to our site and even use abbreviations for the labels instead of the reagents full names.

So to put it simply, all our orders are packaged extremely discretely and with care of privacy.

 

8: Contact us!

For any order customer support questions: store@thehup.org

We ask you to include any order number and using a suitable subject title summarizing what you need help with